Treating Customers Fairly

BEF (NW) Ltd t/a Business Finance North West is part of the BEF Group (Business Enterprise Fund / BEFUND) 

BEF Group comprises of: Business & Enterprise Finance Ltd (Co no. 1792109); Business & Enterprise Finance (NE) Ltd t/a BEF (North East) (Co no. 09360892); BEF (NE) 2 Ltd (Co no. 3383475); BEF NW Ltd t/a Business Finance North West (Co No 15992353); BEF BSC Ltd (Co No. 11609382), BEF BSC 2 Ltd (Co No 15307277); BEF-NPIF GP LTD (Co No. 10638308) and BEF NPIF 2 YH Ltd(Co No. 15417617) 

Business & Enterprise Finance Ltd  and its subsidiary BEF (NE) 2 Ltd are regulated by the Financial Conduct Authority and comply fully with the core principles of Treating Customers Fairly and Responsible Lending. All Group Companies adhere to the same principles.

We therefore aim to:

• Provide appropriate guidance which is suitable to each Customer;
• Take into account Customer circumstances;
• Treat customers with dignity and respect;
• Provide Customers with appropriate information;
• When required, obtain appropriate information to help better understand customers circumstances
• Never mislead the customer
• Ensure staff are trained appropriately to demonstrate TCF outcomes; and
• Perform risk assessments of TCF non-compliance.

BEF Group believes in applying these principles not only in relation to consumer credit agreements but across all our lending and dealings with customers as an integrated part of our lending and commercial culture.